Help Center / Texts & emails

What clients receive (emails and texts)

A confirmation, a reminder the day before, a note if anything changes, and a receipt.

For each appointment, clients get:

• A confirmation when they book, with a link to see, reschedule or cancel.
• A reminder the day before (the shop can change how far ahead).
• A note if you move or cancel it (you choose whether to send it).
• A receipt after they pay.

These go by email now. Texts start once Hotseat's texting number is approved by the carriers, and only for clients who ticked Text me about this appointment when booking.

Change what's sent in Salon Settings → Reminders & messages.