Help Center / Texts & emails

Text messages are optional for clients

Clients choose texts with an unticked box when booking; without it they get email.

When booking, clients see Text me about this appointment (optional). It starts unticked. They can book without it and get emails instead.

• Texts are only about their own appointment: confirmation, reminder, changes and receipt. About 2 to 4 per visit, never marketing.
• Replying STOP to any text turns texts off straight away. START turns them back on.
• Replying HELP gets a help message.

Hotseat checks each client's answer before every text.