Help Center / Texts & emails

The text assistant

Clients text the shop's number; the assistant checks the live calendar and books, moves or cancels for them.

Clients can text the shop's number any time. The assistant answers in one short text: it looks up openings, books, moves or cancels, and sends the booking link when that's quicker.

How it stays right: - It checks the live calendar every time someone asks - it never repeats a time from earlier in the chat without checking again. - Before any text goes out, Hotseat checks it: a time that didn't just come from the calendar, or a day that's already passed, is never sent. The client gets the booking link instead. - It only sees the last few hours of a conversation, so an old chat from last week can't confuse it. - It never books, moves or cancels without the client saying yes to the exact time and price. - Every morning Hotseat asks it a few questions about real stylists and checks the answers against the calendar.

If a client wants a person, they can say so ("can I talk to someone?"). The shop gets a message and the assistant steps back.

Name it, or switch it off, in Text Assistant (owners).