Help Center / Checkout & payments

No-shows and late cancellations

Set a cancellation policy, and a no-show fee can charge the card on file.

Set your rules in Salon Settings → Online booking: how many hours ahead clients can cancel for free, what percent of the service a late cancel or no-show costs, and whether to forgive someone's first slip.

Clients agree to your policy when they book. If someone doesn't show, mark it on the appointment. The fee is charged to the card on file, and the client gets a short, friendly note saying so.