Help Center / Texts & emails

Why didn't my client get a reminder?

The usual reasons: no email on file, an appointment brought over from Vagaro, or texts not on yet.

Check these in order:

1. No email on file. Reminders go by email until texting is switched on. Open the client and add their email.
2. Booked less than a day ahead. The reminder goes out the day before (or whenever the shop set it), so a same-day booking only gets the confirmation.
3. Brought over from Vagaro before you switched over. Those don't get Hotseat reminders, so clients aren't reminded twice.
4. It went to spam or Promotions. Ask them to check, and to mark it "not spam".
5. They opted out of texts (left the box unticked, or replied STOP). They still get emails.

Still stuck? Tap Help, ask, and if it can't sort it, tap Send to the Hotseat team - we'll look it up.