Help Center / Your account

Getting help from a person

Ask Hotseat Helper first; if it can't help, send it to the Hotseat team.

1. Tap Help (bottom corner) and ask Hotseat Helper in your own words.
2. If it can't answer, tap Send to the Hotseat team. Your question goes with everything we need (which screen, which device), so you don't have to explain twice.
3. To send a screenshot of what went wrong, tap Report a problem at the bottom of the Help panel.

You'll get a ticket number by email, and the answer the same way. See your tickets in Help → Your tickets.